StepMerit Consulting

AI, GRC and SEO consulting.Built around your business.

Implement Archer IRM and ServiceNow GRC, improve search visibility, and connect AI, automation and service management to your business goals.

Explore our services

A connected approach

Technology. Governance. Delivery.

Shape a clear roadmap, implement with control, and equip your team to sustain the change.

AI & data

Put intelligence to work.

Risk & governance

Build trust into operations.

Automation & engineering

Connect and simplify delivery.

Standards & improvement

Make better practices stick.

Find your starting point

Expertise for your next business challenge.

Choose a focused engagement or connect multiple services into one implementation roadmap.

AI & data

Generative AI implementation & scaling

Move from a promising pilot to AI that works within your business.

  • Enterprise knowledge assistants and retrieval workflows
  • Document processing and customer-service automation
  • System integration, evaluation and adoption planning

Useful AI, integrated into everyday operations.

AI & data

Agentic AI & workflow automation

Connect business tasks with agents that operate within clear controls.

  • Workflow discovery and agent design
  • Tool integration, testing and human approval controls
  • Monitoring, exception handling and operational handover

Automation with accountability built in.

Risk & governance

AI governance & responsible AI

Give your teams a practical framework for using AI responsibly.

  • AI inventories, policies and ownership models
  • Risk assessments and model evaluation frameworks
  • Oversight, lifecycle controls and evidence management

Clear decisions throughout the AI lifecycle.

Risk & governance

Cybersecurity & AI security

Understand your exposure and prioritise the controls that matter.

  • Security assessments and risk-led remediation planning
  • Identity, access and cloud security controls
  • AI application threat assessment and protection

A focused roadmap for stronger security.

Risk & governance

GRC & third-party risk management

Bring risk, compliance and supplier oversight into connected workflows.

  • Enterprise and IT risk frameworks
  • Third-party assessments and compliance evidence workflows
  • GRC platform selection, implementation and reporting

A clearer view of risk and control ownership.

AI & data

Data engineering & governance for AI

Prepare reliable, governed data for enterprise AI and analytics.

  • Data pipelines and enterprise knowledge preparation
  • Quality controls, lineage and access management
  • Data ownership and governance operating models

Trusted data that teams can use with confidence.

Automation & engineering

Robotic process automation (RPA)

Reduce repetitive work across systems with practical process automation.

  • Process assessment and automation opportunity mapping
  • Attended and unattended bot design and integration
  • Exception handling, monitoring and bot maintenance

More time for work that needs human judgement.

Automation & engineering

DevOps & platform engineering

Build a dependable path from development to production.

  • CI/CD pipelines and infrastructure as code
  • Containers, Kubernetes and cloud delivery practices
  • Observability, release controls and DevSecOps integration

Repeatable delivery with operational visibility.

Standards & improvement

ISO/IEC 27001 implementation

Establish an information security management system suited to your organisation.

  • Gap assessment, scope and information security risk treatment
  • Policies, controls and evidence preparation
  • Internal audit support and certification readiness

An ISMS grounded in your business risks.

Standards & improvement

ISO/IEC 42001 implementation

Turn responsible AI principles into an AI management system.

  • AI management system scope and gap assessment
  • AI risk, impact assessment and lifecycle documentation
  • Internal audit support and certification readiness

Structured governance for the AI you develop or use.

Standards & improvement

ITIL-aligned ITSM implementation

Improve how IT services are delivered, supported and measured.

  • Service design and incident, problem and change practices
  • Service-management tool and workflow implementation
  • Automation, knowledge management and service reporting

Service practices connected to customer outcomes.

Standards & improvement

ISO 9001 implementation

Create a quality management system your teams can put into practice.

  • Process mapping, gap assessment and quality objectives
  • Documented information and performance measures
  • Internal audit support and certification readiness

Consistent processes and visible improvement.

Standards & improvement

ISO 22301 business continuity

Prepare critical operations to respond to disruption.

  • Business impact analysis and continuity risk assessment
  • Continuity strategies, plans and recovery procedures
  • Exercises, review and certification readiness

A continuity plan that is tested and understood.

Standards & improvement

CMMI process improvement & appraisal readiness

Strengthen process maturity around your delivery and business goals.

  • Current-state assessment and improvement roadmap
  • Process deployment, measurement and evidence preparation
  • Appraisal readiness support and team enablement

Practical maturity improvements with clear evidence.

Risk & governance

Archer IRM implementation & consulting

Build and improve connected risk, compliance and audit programmes on Archer IRM.

  • Applications, advanced workflows, data-driven events and access controls
  • Enterprise, IT and third-party risk, issues management and reporting
  • Data feeds, API integrations, SaaS migration, upgrades and support

A practical Archer environment aligned to your risk operating model.

Explore Archer IRM services & SaaS migration
Risk & governance

ServiceNow GRC & Integrated Risk Management

Connect risk, policy, compliance and audit activities within your ServiceNow environment.

  • Risk registers, assessments, control objectives and policy workflows
  • Audit planning, evidence collection and issue remediation
  • Third-party risk, integrations, reporting and administrator enablement

Consistent ownership, assessments and follow-through across GRC teams.

Risk & governance

Other GRC platforms & tool selection

Choose a platform around your operating model, existing systems and governance requirements.

  • Fit-gap assessment for MetricStream, IBM OpenPages and OneTrust
  • Risk and control taxonomy, workflow design and migration planning
  • Integration requirements, implementation roadmap and adoption support

An informed platform decision and a scoped implementation plan.

SEO & digital growth

SEO implementation & search visibility

Turn website audit findings into practical improvements to crawlability, content and customer journeys.

  • Technical audits, indexing, canonicals, sitemaps and structured data
  • Keyword mapping, useful content, internal linking and page performance
  • Search Console, GA4, Tag Manager and reporting configuration

A prioritised implementation backlog and measurable search performance.

GRC platform implementation

Connect risk, controls and accountability.

Start a new implementation, strengthen an existing environment or plan a platform transition. We align configuration with your processes, data and reporting needs.

Archer IRM

Implement, enhance and maintain your Archer risk programme, from applications and data to operational support.

Applications & workflow

Application and questionnaire design, advanced workflows, data-driven events, calculated fields and role-based access.

Risk, controls & issues

Enterprise and IT risk assessments, third-party oversight, control testing, remediation tracking and audit evidence.

Data feeds & integration

Data-feed configuration, data mapping, API integration and reconciliation with business and security systems.

Migration & upgrades

SaaS or on-premises transition planning, data migration, upgrade impact assessment and regression testing.

Dashboards & reporting

Risk and control dashboards, operational reports and management views tailored to your ownership model.

Support & enablement

Troubleshooting, application enhancement, documentation and administrator knowledge transfer.

ServiceNow GRC / IRM

Bring policies, risks, controls and audit activity into connected ServiceNow workflows with clear accountability.

Policy & compliance

Policy lifecycles, authority-document mapping, control objectives, attestations and evidence workflows.

Risk management

Risk registers, assessment methods, scoring, response plans and ongoing risk monitoring.

Audit & remediation

Audit planning, engagement workflows, findings, issue ownership and corrective-action tracking.

Third-party risk

Supplier onboarding, assessments, due diligence, review cycles and remediation workflows.

Integration & reporting

Connect relevant IT and business records, design dashboards and streamline risk reporting.

Testing & handover

Configuration review, user acceptance testing, role validation, documentation and team enablement.

Other GRC tools: choose the right fit.

Evaluate capabilities, integration needs, data migration and total operating requirements before committing to a platform.

MetricStream

Assess requirements across enterprise risk, compliance, audit and cyber GRC; map processes, ownership and reporting needs.

IBM OpenPages

Plan a common risk and control structure across operational risk, compliance, IT governance and audit requirements.

OneTrust

Review technology risk, control evidence and compliance workflows alongside your existing privacy and governance processes.

Modules, integrations and delivery scope are agreed after reviewing your platform version, licences and requirements.

SEO implementation services

From audit findings to implemented improvements.

Make your website easier to discover, understand and use. Connect technical fixes, useful content and reliable measurement in one practical SEO engagement.

01

Technical audit & fixes

Find broken links, redirect chains, duplicate pages and crawl barriers; create a prioritised backlog and validate fixes.

Screaming Frog · Google Search Console

02

Indexing & discovery

Review robots rules, XML sitemaps, canonical URLs and index coverage. Inspect important pages and investigate exclusions.

Google Search Console · Bing Webmaster Tools

03

Content & keyword mapping

Map search intent to service pages, improve titles and descriptions, organise internal links and develop useful, distinct content.

Ubersuggest · Search Console

04

Performance & usability

Assess page loading and interaction, prioritise Core Web Vitals improvements and check mobile usability after implementation.

PageSpeed Insights · Lighthouse

05

Measurement & reporting

Configure and validate enquiry events, key events and reporting so teams can connect search visits to meaningful actions.

GA4 · Google Tag Manager · Looker Studio

06

Structured data & content clarity

Align structured data with visible page content, validate supported markup and make service information clear to search systems.

Google Rich Results Test · Schema Markup Validator

Clear deliverables. Visible progress.

Receive a baseline audit, prioritised action plan, agreed implementation work, validation checks and performance reporting. Search engines determine indexing and rankings; outcomes are reviewed against agreed business goals.

A clear path from assessment to adoption.

01

Understand

Clarify your objectives, current systems, risks and success measures.

02

Plan

Agree priorities, scope, deliverables and a practical implementation roadmap.

03

Implement

Configure, integrate and test the solution with your team.

04

Enable

Document the handover, build team capability and review progress.

ISO engagements support implementation and certification readiness; certification is performed by an independent certification body. CMMI engagements support process improvement and appraisal readiness.

Let’s define what’s next

Bring us the challenge.
We’ll help shape the plan.

Tell us what you want to improve, the systems you use and your preferred timeline. Our team will follow up to understand the scope and discuss the next steps.

Not sure where to start?

Choose “Help me choose” and describe your business goal.

Consulting enquiry

Share your business goal, selected service and project requirements.

Prefer a course discussion? Schedule a meeting