Blue Prism Robotic Process Automation (RPA) Certification Training in Bangladesh

Problem Statement – An IT services and technology company faces operational delays due to repetitive data entry, manual application testing, ticket processing, employee onboarding, and report generation. Disconnected enterprise applications and inconsistent workflows increase processing time and human errors. The goal is to improve operational efficiency, process accuracy, and service delivery using Blue Prism Robotic Process Automation (RPA).

How We Overcame the Problem – Learners applied Blue Prism RPA principles, process discovery, Process Studio, Object Studio, work queues, exception handling, and automation testing to identify repetitive tasks and design structured automation workflows for IT service operations.

Overall Implementation – Learners designed an IT services automation workflow covering business requirements → process assessment → workflow design → object development → application integration → automated processing → exception handling → testing → deployment → performance monitoring → continuous improvement.

Process Discovery and Automation Assessment – Learners evaluated IT support activities, service desk operations, application data entry, and reporting workflows to identify repetitive, rule-based processes suitable for automation.

Process Studio and Workflow Development – Learners developed sample Blue Prism processes using stages, variables, collections, decision logic, and loops to automate routine IT operations and standardised business workflows.

Object Studio and Application Integration – Learners created reusable business objects and explored application modelling techniques to interact with enterprise applications, web portals, ticketing systems, and business software.

Work Queues and Transaction Management – Learners configured sample work queues to manage service requests, process transaction records, prioritise tasks, and handle high-volume operational workloads systematically.

Exception Handling and Recovery – Learners implemented exception handling, recovery strategies, and troubleshooting techniques to address invalid data, application failures, and unexpected workflow conditions.

IT Service Desk Automation – Learners explored automation scenarios for ticket categorisation, service request updates, data validation, routine status notifications, and incident record processing, subject to application access and integration requirements.

Testing and Quality Assurance – Learners designed test scenarios to validate process logic, application interactions, transaction accuracy, and exception handling before preparing workflows for deployment.

Credential Management and Security – Learners examined secure credential storage, role-based access, permissions, and automation governance practices to protect enterprise information and support controlled bot execution.

Scheduling and Operational Monitoring – Learners explored Control Room concepts, process scheduling, session monitoring, and runtime resource management to understand how automated workflows can be operated and monitored.

Performance Measurement and Continuous Improvement – Learners identified relevant performance indicators, including transaction processing time, exception frequency, successful completion rate, and manual intervention requirements, to evaluate automation effectiveness.

Evidence of Learning – Learners produced process assessment documents, Blue Prism workflow designs, reusable business object models, work queue configurations, exception-handling plans, test cases, and IT service automation recommendations.

Overall Learner Outcome – Learners demonstrated the ability to analyse repetitive IT service processes, develop Blue Prism automation workflows, integrate enterprise applications, manage transaction queues, troubleshoot exceptions, apply security controls, and evaluate automation performance in IT services and technology environments.