ITIL® 4 Foundation · All course details Seattle, United States
ITIL® 4 Foundation Certification in Seattle
Build a practical understanding of the ITIL service value system, guiding principles, and modern service-management practices.
2 daysLive virtual training$1,995 / learner
Seattle is known for diverse industries, professional networks and internationally connected business communities.
A local classroom venue is not confirmed. Ask about private onsite delivery if needed.
Course curriculum
Module 1
Module 1 · Service management
- ITIL overview and certification path
- Value, outcomes, costs and risks
- Service relationships and stakeholders
Module 2
Module 2 · Four dimensions
- Organizations and people
- Information and technology
- Partners, suppliers and value streams
Module 3
Module 3 · Service value system
- Guiding principles
- Governance and continual improvement
- Service value chain activities
Module 4
Module 4 · Management practices
- Incident and problem management
- Service desk and service requests
- Change enablement and service levels
Exam details
Exam format, eligibility and voucher terms are confirmed with the training adviser for this programme.
More about Seattle
Seattle is known for diverse industries, professional networks and internationally connected business communities.