City details
one-north is part of Singapore's connected, multicultural and innovation-focused professional environment.
one-north, Singapore
IT Service Management
VeriSM™ Foundation Certification Trainingin one-north
Advance your service management skills with VeriSM™ Foundation Certification Training in One North, Singapore . Learn modern service management principles, governance, service culture, digital transformation, and value-driven practices…
14 hours/2 daysLive virtual trainingFoundation
Classroom training and venue arrangements depend on the availability of a suitable conference hall in One North, Singapore. Dates, seating capacity, facilities and the final venue are confirmed before booking.
Learning in one-north, Singapore
City speciality
Connectivity, innovation and multicultural communities
Classroom availability and venue
Classroom training and venue arrangements depend on the availability of a suitable conference hall in One North, Singapore. Dates, seating capacity, facilities and the final venue are confirmed before booking.
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Explore VeriSM™ Foundation Certification Training
Advance your service management skills with VeriSM™ Foundation Certification Training in One North, Singapore . Learn modern service management principles, governance, service culture, digital transformation, and value-driven practices. Understand how organisations manage services effectively in changing technology environments. Build foundational knowledge with StepMerit Learning through structured training and practical examples to support certification preparation and career growth.
View the complete course informationYour learning location
Learning from one-north
one-north is part of Singapore's connected, multicultural and innovation-focused professional environment.
Course curriculum
- Module 1: Introduction to VeriSM™
- Overview of VeriSM™ and its purpose
- Evolution of modern service management
- Key principles and terminology
- Importance of service management in digital organisations
- Module 2: The VeriSM™ Model
- Introduction to the VeriSM™ model
- Understanding the management mesh
- Selecting appropriate management practices
- Aligning organisational capabilities with service requirements
- Module 3: Organisational Culture and People
- Importance of organisational culture
- Roles and responsibilities in service management
- Collaboration between teams and stakeholders
- Developing a customer-focused service mindset
- Module 4: Governance and Service Management Principles
- Fundamentals of organisational governance
- Policies, standards, and management controls
- Accountability and decision-making
- Aligning service management with business objectives
- Module 5: Service Management Practices
- Overview of service management practices
- Integrating people, processes, and technology
- Selecting practices based on organisational needs
- Improving service consistency and operational efficiency
- Module 6: Digital Transformation and Emerging Technologies
- Role of digital technologies in service delivery
- Cloud computing, automation, and digital platforms
- Technology-enabled service management
- Responding to changing business and customer needs
- Module 7: Service Design, Delivery, and Improvement
- Understanding service requirements and expectations
- Delivering services that create customer value
- Monitoring service quality and performance
- Applying feedback and continual improvement principles
- Module 8: VeriSM™ Implementation and Application
- Applying VeriSM™ concepts to organisational scenarios
- Adapting management practices to business needs
- Addressing service management challenges
- Supporting collaboration across service teams
- Module 9: VeriSM™ Case Studies and Practical Scenarios
- Analysing service management scenarios
- Identifying service delivery gaps
- Applying governance and management concepts
- Evaluating improvement opportunities
- Module 10: Certification Exam Preparation
- Review of VeriSM™ Foundation syllabus topics
- Practice multiple-choice questions
- Revision of key concepts and terminology
- Exam readiness assessment and final review
Exam details
- Certification Name: VeriSM™ Foundation Certification
- Exam Provider: EXIN
- Exam Format: Multiple-choice questions (MCQs)
- Number of Questions: 40 questions
- Exam Duration: 60 minutes
- Passing Score: 65% (26 correct answers out of 40)
- Exam Type: Closed-book examination
- Prerequisites: No formal prerequisites are generally required for the Foundation level.
- Exam Preparation: Review the official syllabus, practise sample questions, and revise key VeriSM™ concepts before the examination.
Plan your learning
Who this course is for
IT Service Management Professionals: Professionals in One North, Singapore who want to strengthen their understanding of modern service management principles, governance, and value-driven service delivery. IT Support Professionals: Service desk analysts and technical support staff seeking to understand how people, processes, and technology contribute to effective service management. IT Operations Professionals: IT operations teams interested in improving service reliability, operational efficiency, and coordination across technology environments. Service Delivery Managers: Professionals responsible for service quality and customer satisfaction who want to explore the VeriSM™ approach to…
Before you begin
No Formal Prerequisites : Learners can enrol in VeriSM™ Foundation Certification Training in , without mandatory prior certifications or extensive IT experience. Basic IT Knowledge: Familiarity with IT services, business operations, or technology environments can help learners understand VeriSM concepts. IT Service Management Awareness: A basic understanding of service delivery, service quality, and customer expectations is beneficial but not compulsory. Suitable for Beginners: Fresh graduates, aspiring IT professionals, and career changers can begin learning modern service management principles in , . Recommended for IT Professionals: IT support staff, service desk analysts, IT operations…
Learning outcomes
Problem Statement – Healthcare organisations must coordinate clinical support, administration, IT systems, and service providers while maintaining service quality, security, and patient satisfaction. How We Overcame the Problem – Learners applied VeriSM™ principles to align people, processes, technology, and organisational capabilities for effective healthcare service management. Overall Implementation – Learners followed a workflow covering service assessment → stakeholder identification → governance alignment → management practice selection → service delivery → performance monitoring → continual improvement. Healthcare Service Management – Learners explored how to manage healthcare support…