ITIL® 4 Foundation · All course details Novena, Singapore
ITIL® 4 Foundation Certification in Novena
Build a practical understanding of the ITIL service value system, guiding principles, and modern service-management practices.
2 daysLive virtual training$1,995 / learner
Novena is part of Singapore's connected, multicultural and innovation-focused professional environment.
A local classroom venue is not confirmed. Ask about private onsite delivery if needed.
Course curriculum
Module 1
Module 1 · Service management
- ITIL overview and certification path
- Value, outcomes, costs and risks
- Service relationships and stakeholders
Module 2
Module 2 · Four dimensions
- Organizations and people
- Information and technology
- Partners, suppliers and value streams
Module 3
Module 3 · Service value system
- Guiding principles
- Governance and continual improvement
- Service value chain activities
Module 4
Module 4 · Management practices
- Incident and problem management
- Service desk and service requests
- Change enablement and service levels
Exam details
Exam format, eligibility and voucher terms are confirmed with the training adviser for this programme.
More about Novena
Novena is part of Singapore's connected, multicultural and innovation-focused professional environment.