ITIL® 4 Foundation · All course details Glasgow, United Kingdom
ITIL® 4 Foundation Certification in Glasgow
Build a practical understanding of the ITIL service value system, guiding principles, and modern service-management practices.
2 daysLive virtual training$1,995 / learner
Glasgow offers a strong professional community, cultural heritage and accessible learning opportunities.
A local classroom venue is not confirmed. Ask about private onsite delivery if needed.
Course curriculum
Module 1
Module 1 · Service management
- ITIL overview and certification path
- Value, outcomes, costs and risks
- Service relationships and stakeholders
Module 2
Module 2 · Four dimensions
- Organizations and people
- Information and technology
- Partners, suppliers and value streams
Module 3
Module 3 · Service value system
- Guiding principles
- Governance and continual improvement
- Service value chain activities
Module 4
Module 4 · Management practices
- Incident and problem management
- Service desk and service requests
- Change enablement and service levels
Exam details
Exam format, eligibility and voucher terms are confirmed with the training adviser for this programme.
More about Glasgow
Glasgow offers a strong professional community, cultural heritage and accessible learning opportunities.