StepMerit Learning
IT Service Management

ITIL® 4 Foundation Certification in Dubai, United Arab Emirates

Build a practical understanding of the ITIL service value system, guiding principles, and modern service-management practices.

2 daysFoundation4.8 · 3,482 reviews
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Who should attend

Target audience for ITIL® 4 Foundation

Professionals, team leaders, consultants and learners seeking practical skills and certification knowledge in ITIL® 4 Foundation and IT Service Management in Dubai, United Arab Emirates.

Training calendar

Upcoming four-month course schedule

A new weekday and weekend batch starts every week. Each batch runs for 2 training days, based on the course duration of 2 days.

October 2026 · Weekly batch

03 Oct 2026

09:00–15:00 · flexible hours

$1,995
5 of 25 seats available

October 2026 · Weekly batch

10 Oct 2026

09:00–15:00 · flexible hours

$1,995
10 of 25 seats available

October 2026 · Weekly batch

17 Oct 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

October 2026 · Weekly batch

24 Oct 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

October 2026 · Weekly batch

31 Oct 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

November 2026 · Weekly batch

07 Nov 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

November 2026 · Weekly batch

14 Nov 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

November 2026 · Weekly batch

21 Nov 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

November 2026 · Weekly batch

28 Nov 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

December 2026 · Weekly batch

05 Dec 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

December 2026 · Weekly batch

12 Dec 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

December 2026 · Weekly batch

19 Dec 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

December 2026 · Weekly batch

26 Dec 2026

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

January 2027 · Weekly batch

02 Jan 2027

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

January 2027 · Weekly batch

09 Jan 2027

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

January 2027 · Weekly batch

16 Jan 2027

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

January 2027 · Weekly batch

23 Jan 2027

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

January 2027 · Weekly batch

30 Jan 2027

09:00–15:00 · flexible hours

$1,995
25 of 25 seats available

Course curriculum

What you’ll learn

1 of 4

Module 1 · Service management

  • ITIL overview and certification path
  • Value, outcomes, costs and risks
  • Service relationships and stakeholders
2 of 4

Module 2 · Four dimensions

  • Organizations and people
  • Information and technology
  • Partners, suppliers and value streams
3 of 4

Module 3 · Service value system

  • Guiding principles
  • Governance and continual improvement
  • Service value chain activities
4 of 4

Module 4 · Management practices

  • Incident and problem management
  • Service desk and service requests
  • Change enablement and service levels

Career value

Reasons to choose this course

01

Build practical expertise

02

Learn from an experienced instructor

03

Prepare with guided practice

04

Apply skills at work

05

Strengthen career opportunities

Advantages

Turn learning into practical capability

Course includes

Review the instruction, learning resources and learner support provided with this programme. The course-specific details below explain exactly what is included in your training experience.

Live expert instruction, digital learning materials, guided practice, mock questions and post-training support.

Exam details

Understand the applicable assessment approach, preparation support and exam-readiness guidance before planning your certification attempt.

Exam guidance, mock questions, domain review and readiness support are provided where applicable.

Course conclusion

See how the programme brings the learning together through review, practical application and clear next steps for using the skills after training.

Conclude with practical review, action planning and guidance for applying the skills after training.

Your learning location

Training in Dubai, United Arab Emirates

Explore professional training options for learners in Dubai, United Arab Emirates.

Training delivery in Dubai

Live virtual training is available to learners in this city. A local classroom venue has not been confirmed; ask about an onsite or private group programme if needed.

Discuss a private group programme

Local timezone

Asia/Dubai

City highlight

Professional learning and career development

Helpful answers for planning your training

Frequently asked questions

Yes. All live batches are led by an experienced instructor and include interactive discussion, guided exercises, and exam preparation.

Every batch displays a specific IANA time zone. If a visitor has not selected a location, Europe/London is used by default.

Learner reviews

Rated by 3,482 learners

Rating and review totals are controlled per course in the CRM.

4.8out of 5

Course testimonials

What learners say about ITIL® 4 Foundation

Course-specific testimonials will appear here after approval.

Explore this course locally

Compare city information, course curriculum, exam details and ways to enquire.

Book with clarity

Clear pricing, protected approval and learner support

Approval before payment

A secure payment link is shared only after the CRM team confirms the request.

Live instructor-led delivery

Ask questions during the session and learn alongside a scheduled cohort.

Verified learner feedback

Published course feedback is linked to completed learner records and CRM approval.

Visible schedules

Review weekday and weekend dates, duration, timezone and seat availability before booking.

Related IT Service Management courses

ITIL® 4 Foundation

$1,995 USD / learner · Next: 03 Oct 2026 · Approval before payment

View dates