ITIL® 4 Foundation · All course details Al Ain, United Arab Emirates
ITIL® 4 Foundation Certification in Al Ain
Build a practical understanding of the ITIL service value system, guiding principles, and modern service-management practices.
2 daysLive virtual training$1,995 / learner
Al Ain brings together regional culture, modern infrastructure and expanding professional opportunities.
A local classroom venue is not confirmed. Ask about private onsite delivery if needed.
Course curriculum
Module 1
Module 1 · Service management
- ITIL overview and certification path
- Value, outcomes, costs and risks
- Service relationships and stakeholders
Module 2
Module 2 · Four dimensions
- Organizations and people
- Information and technology
- Partners, suppliers and value streams
Module 3
Module 3 · Service value system
- Guiding principles
- Governance and continual improvement
- Service value chain activities
Module 4
Module 4 · Management practices
- Incident and problem management
- Service desk and service requests
- Change enablement and service levels
Exam details
Exam format, eligibility and voucher terms are confirmed with the training adviser for this programme.
More about Al Ain
Al Ain brings together regional culture, modern infrastructure and expanding professional opportunities.